Calls from Deaf Survivors or regarding Deaf Survivors
You may receive a phone call from a deaf person using a State Relay Service where the Relay operator functions as an interpreter by voicing what is being typed on the TTY and typing back what has been voiced. You may also receive a call from a deaf person that is being interpreted.
How do you know if you are receiving a call that is being interpreted?Usually the Deaf caller will identify themselves by saying “Hi, this is Susan. I am talking through an interpreter.” Remember to allow time for the interpreter to communicate what is being said to the caller.
When a Relay conversation comes in, the Relay operator will ask if you have used Relay before, and will explain the procedure if you have not..Always begin a Relay conversation by identifying yourself and that you will be forwarding the call to an advocate (if the call is regarding a request for services). If it is a general business call, let the interpreter and caller know if the call is being transferred or another person is taking over the conversation.
Remember to allow time for the Relay operator to type what is being said.
In both call situations, be concise with communication. Avoid using extensive vocabulary when a more simple and common word would get the message across.